Any personal data provided by you to Caroline Cosgrove Therapy through any means will be held and processed in accordance with the data protection principles set out in the UK General Data Protection Regulation to provide the services you have requested.

If you have any queries concerning your personal information or any questions on the use of the information, please contact Caroline Cosgrove at carolinecosgrovetherapy@gmail.com.

When you request therapy with, or provide your personal details to, Caroline Cosgrove Therapy, you will be asked to consent to the processing of your data in accordance with the terms of this policy.

What information is collected?

Therapy Requests – you may request access to therapy over the phone or in person or via this website. The request process involves providing your name, address, telephone number and email address. There may also be a request for information on your availability, therapeutic issues, and other details which you deem relevant for processing your request.

Initial Assessment Appointments – at an initial appointment you will be asked about your current personal, social, medical and financial circumstances. You may also be asked about your background and family history, as well as the issues which are affecting you now.

Therapy – if undertaken, a range of personal data will be collected from and about you, including special category (such as health) data.

Website

This website is hosted securely on therapyspace.co. Online enquiries are forwarded directly to Caroline Cosgrove Therapy and are not stored by therapyspace.co. By completing an online enquiry form, Caroline Cosgrove Therapy will hold personal data (your name, email address, phone number and other messages sent). To request deletion of your data, please email carolinecosgrovetherapy@gmail.com.

Other Forms

The information you provide via forms (including all enquiry and application forms) may include your name, postal address, email address, phone number and other messages to us.

What is your information used for?

The information held about you is used in the following ways:

• To provide clients with the relevant therapy service.

• For administrative purposes, including the arrangement of appointments

• To notify you about changes to your appointments and other relevant changes.

• To seek feedback from you on your experience.

• To keep in touch with those who consent, for the purposes of organisational, service and professional development.

Confidentiality – Keeping your information safe.

All information disclosed by the client is held in the strictest confidence. Any notes made about sessions are anonymous and destined? 7 years after the last contact session. The only circumstances in which information might be disclosed would be if there were serious concerns about the client's safety or the safety of others. Where possible this would always be discussed with the client first.

Your Rights

You have the right to ask for a copy of the information that held about you. You also have the right to require the correction of any inaccuracies in your information or to request deletion of your data. You may withdraw your consent for your data to be held and processed at any time. However, if you do this while actively receiving therapy, the therapy would have to end. You can withdraw your consent by contacting carolinecosgrovetherapy@gmail.com

Changes to this policy

This policy may be edited from time to time. If any substantial changes are made a prominent announcement will be posted on the website.

Last updated July 2025